Frequently Asked Questions
We reserve the right to update our shipping policy at any time. Unless otherwise noted, most orders ship the same or next business day.
United States Orders
Shipping times are estimated by the UPS as follows:
International customers are responsible for any customs taxes on purchased products. Graphics & More does not hold responsibility for orders lost or damaged in transit if tracking and insurance (Express Mail International shipping) is not purchased.
Shipping times are estimated by the U.S. Postal Service as follows:
What To Do If You Encounter a Problem
Most orders are shipped and delivered within the estimated delivery times with no issues, but just in case something goes wrong, here's some helpful guidelines and information that should help you find a fix.
Undeliverable Mail (Returned to Sender)
If we receive your item back from the shipping company as undeliverable mail, we will try to contact you via the email or phone provided in your order, to verify the accuracy of the shipping address. If the address is correct, and the product was returned as undeliverable mail by the error of the shipping company, we'll be happy to ship the order out again at our expense. If an error is found in the shipping address, and this caused the package to be undeliverable, we'll be happy to ship a replacement to a corrected address. You will be responsible for the second shipping charge, in this case.
Please note that we will unfortunately not be able to offer a refund or replacement, in most cases, until we receive the product back from the shipping company.
If there is an issue with your tracking number on an order that includes tracking services, please let us know (using the "Contact Us" form). We'll double-check the information we originally provided, and follow up with the shipping company if necessary, to make sure your product is in transit. We recommend giving your tracking number 3-5 business days to show an update, because this kind of delay is fairly typical for most shipping methods. But if you have any concerns, we're always happy to help! :)
Tracking Indicates Delivery
If your tracking information is stating that the product is delivered, but you have not seen the package yet, first verify that the shipping address in your order was accurate. You can do this either by reviewing the order in your order history, or by contacting us directly about it. Once you have confirmed that the order reflects your complete and accurate shipping address, please check your property for places where the delivery driver may have stashed your package for safekeeping, ask to see if someone else at your address or a close neighbor may have accepted the package on your behalf, and retain any notices from the shipping company which might indicate attempted delivery.
If these suggestions do not resolve your issue, we recommend contacting your local post office right away. We generally find that they are the customer's best resource for resolving these kinds of situations, especially if they are contacted immediately.
Undelivered or Lost Mail
If you have not received your package within the estimated time frame, and your tracking information does not indicate delivery, we recommend giving your order a few extra days to arrive. The shipping times we provide are only estimates, and many factors may cause a slight delay (poor weather, delivery location, heavy mail traffic, etc).
If you still haven't received your order within 3-5 business days from your estimated delivery date, and the tracking information does not indicate delivery, please contact us to let us know. We will be happy to check the status of the shipment, in order to verify if the package has truly become lost in transit. Please note that we will generally also ask you to verify the shipping address, and may ask you to wait a few additional days if we believe the package has simply become delayed.
A Note On Customer Error
Shipping and delivery problems due to an address or other error on the customer's end, if able to be corrected, will be done so at the customer's expense. The customer is responsible for double-checking their order to verify that all information, including the shipping address and contact information, is accurate and complete. If any errors are found, it's very important to bring them to our attention immediately, so that we can attempt to fix the errors before your order is shipped out. Once the order has been shipped, no further address changes can be made. We also do not recommend relying on forwarded mail or other such services to correct any address errors.
That said, we would always prefer to make unfortunate situations right, if possible. :) Even if we aren't able to offer a refund or a free replacement, we will generally try to find some kind of help or solution for you! So no matter the problem, or the reason for it, we definitely encourage you to contact us, and we'll be happy to see what we can do.